Privacy Policy
RBES Tecnologia ("we," "our," or "RBES") respects the privacy of everyone who visits and interacts with rbes.com.br and sites.rbes.com.br (the "Site"). This Privacy Policy explains what personal data we collect, for what purposes, who we may share it with, and what rights you have over it, in accordance with Brazil's General Data Protection Law (Lei nº 13.709/2018 — LGPD), which governs RBES as a Brazilian company.
By using the Site, you agree to the practices described in this Policy. If you do not agree, we recommend that you do not provide your personal data.
1. Who is the data controller
RBES Tecnologia
Company ID (CNPJ): 46.236.023/0001-09 (Brazil)
Contact email: contact@rbes.com.br
2. What data we collect
2.1 Data you provide directly
We collect the data you send us when you reach out through the following channels:
- Site contact form: name, email, phone number, and message/description of your need.
- WhatsApp: name, phone number, and the content of the conversation.
- Email: name, email address, and the content of the message sent.
2.2 Data collected automatically
While browsing the Site, we automatically collect, through cookies and similar technologies:
- IP address, device type, browser, and operating system;
- Pages visited, time spent, and traffic source (e.g., ad link or search);
- Interactions with ads and content (clicks, conversions).
Details about specific cookies are in our Cookie Policy.
3. What we use your data for
| Purpose | Legal basis (LGPD) |
|---|---|
| Responding to inquiries, quotes, and questions sent via form, WhatsApp, or email | Legitimate interest / preliminary procedures |
| Providing the contracted services and fulfilling contractual obligations | Contract performance |
| Measuring Site performance and understanding browsing behavior (Google Analytics) | Legitimate interest / consent, as applicable |
| Displaying and measuring ads on social networks and third-party platforms (conversion pixels) | Consent |
| Complying with legal or regulatory obligations | Legal obligation |
4. Who we share your data with
We do not sell your personal data. We may share it only with:
- Google LLC — via Google Analytics, for traffic and Site performance analysis;
- Advertising and sales platforms (e.g., Meta/Facebook Ads and others we may adopt) — via tracking pixels, to measure and optimize ad campaigns;
- Service providers that support Site operations (e.g., hosting), under contractual confidentiality obligations;
- Public authorities, when required by law or court order.
Some of these companies may be located outside Brazil, including in the United States. In such cases, we seek to ensure that processing complies with the LGPD.
5. Cookies and tracking technologies
We use first-party and third-party cookies for Site functionality, traffic analysis (Google Analytics), and targeted advertising (ad pixels). You can manage your cookie preferences at any time — see details in the Cookie Policy.
6. How long we keep your data
We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to applicable legal deadlines (e.g., tax and contractual obligations). Contact data (form, WhatsApp, email) is kept for as long as the business relationship lasts and for up to 5 years after the last contact, unless you request earlier deletion. Data collected through cookies follows the retention period indicated in the Cookie Policy.
7. Your rights as a data subject
Under the LGPD, you may request, at any time and free of charge:
- Confirmation of whether we process your data;
- Access to your data;
- Correction of incomplete, inaccurate, or outdated data;
- Anonymization, blocking, or deletion of unnecessary data or data processed in violation of the law;
- Portability of data to another provider;
- Deletion of data processed based on your consent;
- Withdrawal of consent, at any time;
- Information about who we share your data with.
If you are located in the United States or another jurisdiction with its own privacy law, you may also have additional rights under that law — contact us and we will do our best to help. To exercise any of these rights, contact us at contact@rbes.com.br. We will respond within a reasonable time, as required by the LGPD.
8. Data security
We adopt reasonable technical and administrative measures to protect your personal data against unauthorized access, loss, alteration, or leakage. Even so, no system is 100% secure, and we commit to acting quickly in the event of a security incident.
9. Changes to this Policy
We may update this Policy periodically to reflect changes in our practices or in the law. The last-updated date is shown at the top of this page. We recommend reviewing it periodically.
10. Contact
Questions about this Policy or about how we handle your data can be sent to contact@rbes.com.br.
RBES Tecnologia · This document is an informational template and does not replace review by a legal professional. · Versão em Português